Store Protocol

Shipping Policy

Collector's Corner Legal

Shipping Policy

Order Processing

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

Shipping

  • Orders are shipped through trusted third-party courier partners.

  • Delivery timelines are estimated and may vary depending on the courier and destination. Delivery dates are not guaranteed.

Customer Responsibility

  • Customers are responsible for providing accurate shipping information. Collector's Corner is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Package Inspection

  • Customers must record a continuous and uninterrupted unboxing video starting from the sealed package until the product is fully unpacked. This is mandatory for any damage-related claims.

Damage in Transit (DIT)

  • Damage in Transit (DIT) is not covered by Collector's Corner.

  • Any damage must be reported within 24 hours of delivery.

  • Claims must include the complete unboxing video along with clear photographs of the damaged product and packaging.

  • While Collector's Corner is not liable for transit damage, we will assist customers by raising a complaint with the courier partner and providing the necessary support throughout the investigation process.

  • Any compensation, reimbursement, or claim settlement will be subject to the courier partner's investigation and final decision.

Lost in Transit (LIT)

  • If a shipment is delayed or lost, Collector's Corner will assist in contacting the courier partner and initiating an investigation.

  • Any compensation, replacement, or refund will be subject to the courier partner's investigation and final resolution.

Assistance Commitment

  • Collector's Corner will make every reasonable effort to assist customers with shipping-related concerns.

  • However, all claims involving third-party courier services are subject to their policies, verification process, and final approval.